Product: IntelliChief

Component: Capture Enterprise

Description: Access Denied Error when Accessing Job Monitor in Edge

Release: Any

Problem/Goal

The error below was encountered when trying to navigate to Job Monitor in Edge.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: PACU.InvalidSessionException: Access Denied

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Solution

The steps from the below link were followed to resolve the issue.

https://www.ibm.com/support/pages/invalid-session-exception-ii-access-denied

Resolving The Problem:

·       Open up your IIS manager

·       Navigate to your tmweb site

·       Under IIS select HTTP Response Headers

·       Select "Add..." under the "Actions" tab

·       For name type "X-UA-Compatible"

·       For value type "IE=EmulateIE8"

·       Click okay

·       Any client system that sees the error should go to IE > Tools > Compatibility View settings and add the website under the URL